We have made every attempt to ensure that the content and information on our website is accurate and we welcome your feedback. If you have any questions about any of the wonderful pieces shown throughout the site, or if you don’t see what you are looking for on the site, please give us a call and we will be happy to assist you.
Ordering and Payment
Acquiring antiques from Marta Gualda on-line catalog couldn’t be easier. When you see an item of interest, simply fill out the order form with your shipping and payment information. Your order will be confirmed by email and you will be contacted by one of our sales consultants. If you prefer, you can place your order by telephone. Marta Gualda can ship your purchase, no matter how large or small, to almost any destination in the world safely and expeditiously.
Pricing and Availability
Each item featured in the Marta Gualda on-line catalog is unique and we can sell that item only once. When you see something of interest, we encourage you to place your order or contact us right away in order to avoid disappointment. Marta Gualda carries a wide variety of fine antiques available and our prices are very competitive with other antique galleries. For that reason, many of the items featured in our on-line catalog sell very quickly. Please call or e-mail us if you have any questions.
Marta Gualda makes every effort to provide you with accurate and up-to-date information on our website, but occasionally mistakes do happen. Marta Gualda reserves the right to correct any factual or pricing error on the website before or after a transaction has been made. In the event that a pricing error has occurred after an online transaction has been made, the customer will be notified before the order has been processed and before the credit card has been charged.
All items shown on the website are subject to prior sale. Because our pieces are one of a kind and are sold on both the website and in our gallery, there is a chance that an item on our site has already been sold. We work very hard to avoid this. In the event the item you have purchased has already been sold, we will notify you as quickly as possible and your credit card will not be charged.
Secure Online Ordering
Marta Gualda uses the latest encryption technology to protect your credit card information and never releases that information to anyone outside of our company. We use the latest SSL Encryption Technology to ensure that your information is protected. This secure sever software encrypts your credit card number so that no one else can read it. SSL is the highest standard for internet commerce.
If you prefer not to transmit your credit card information over the internet, simply fill out the order form with all information except the card number and call us with your card information.
Payment Options
Marta Gualda accepts all major credit cards including VISA, Mastercard, American Express, Discover, Diners Club and others. You may pay for your online acquisitions in several ways:
Online Credit Card Transaction:
see “Secure Online Ordering” for information on credit card protection for Web transactions
Telephone Credit Card Transaction:
Simply fill out the online order form and call us with your card number
Credit Card Hold:
We can hold your purchase with a credit card deposit until the balance is paid by check or credit card. You must make arrangements with your sales consultant.
Check/Money Order:
All orders paid for by check will be held until the check clears your bank. Please make checks and money orders payable to Marta Gualda. Be sure to write your order number on your check. Send checks to:
Marta Gualda
311 Cayon trail
Charlotte, NC
28270
Bank wire transfer:
Your Marta Gualda sales consultant can help you with arrangements to pay for your order with a bank transfer.
Shipping Information
Fees for shipping vary depending on the value and size of the item shipped and the mode in which it is carried. Many items in the online catalog list shipping costs. The cost for some items, however, varies depending on where the item is being shipped. In these instances, you can call Marta Gualda for a shipping cost. All shipping costs will be confirmed in your Order Confirmation e-mail which you will receive by the next two business day.
Marta Gualda ships via UPS and insured private carriers. Special shipping options such as overnight delivery or special freight are available for an additional charge. If you require special delivery, please contact your sales consultant.
Returns & Exchanges
Because of the unique nature of every item we sell, we make every effort to ensure you know exactly what you are purchasing. If you are not completely satisfied with your purchase you may return it in identical condition for a full store credit (less shipping costs) on any other item in our store or online catalog at the marked retail price. Store credits cannot be transferred or assigned. It is possible that some of the items in the catalog can be sent to you on an approval basis (if you are unable to view them in person at our store) and can be returned within 3 business days, in the exact condition as when it was shipped, for a full refund. Arrangements for approval items must be made in advance with your sales consultant.
